Resources for DME Providers

Downloadable Documents

Order Magnets and Stickers

Holiday Operating Hours

Please check back regularly as documents are updated frequently!

Download

DME Provider Handbook

Download

Provider Profile Update Form

Download

DME Provider Order Cover Sheet

Download

Patient Transfer Documentation List

Download

Payment Reconciliation Form

Download

Implementation Roadmap

Download

Contact Information

Download

Frequently Asked Questions

Download

Outpatient In-Scope Plan List

(UPDATED 3.31.25)

Download

In-Network Flyer

Portal User Training Guides

Download

DME Provider Connect User Guide

(UPDATED 3.31.25) Preferred portal for DME Providers to submit orders to Synapse originating with their organization into a unique dashboard for tracking.

Download

DME Provider Fulfill User Guide

DME Providers use unique access to review order requests from Synapse Health. Shipments are processed in full in this portal.

Download

DME Provider Delivery Portal User Guide

Face to face orders are completed in this portal: retail setting, virtually or threshold delivery to a home/facility.

Connect Portal Video Library

Click the arrows icon in the top left corner of each video to enlarge.

Initial Login/Password

Hospital Discharges

Live Chat/Help

How to Place New Order

Delivery Confirmation

Order Dashboard

Insurance Information

Missing Information

Approve via Mobile

Patient/Delivery Info

How to Select Products

Reject via Mobile

Fulfill Portal Video Library

Click the arrows icon in the top left corner of each video to enlarge.

Initial Login/Password