Verify your business profile, add locations, services and coverage areas, and upload current credentialing documents in the DME Provider Gateway.
The Synapse Health DME Provider Gateway is where existing providers verify and update their business profile and upload the key documents needed to continue our partnership. The Gateway is here to make our relationship more efficient, transparent and convenient.
This article walks through the expansion workflow for existing DME providers, from the email invitation through submission and follow-up.
Getting access to the Gateway
Existing DME providers will receive an email invitation from the Synapse Health Provider Portal to set a password and access the Gateway Portal. The invitation includes your username and a link to set your password. If you self-registered, you do not need to set your password again.
Step 1: review your pre-populated information
Log in to review existing information already on file. Update details as needed.
Step 2: submit your expansion updates
Add new locations, services, coverage areas, or update contacts or documentation.
What to update in step 2
- Contacts – update contacts for each required role. You must click +Add to enter additional contacts. One contact may serve multiple roles.
- Service locations – add new service locations, including location name, address, NPI, delivery capacities, and office- and after-hours. If selecting Mail Order, list the states served and the applicable product categories.
- Product categories and HCPC codes – for each location, select all product categories and HCPC codes that you wish to contract and fulfill with us. You must deselect any HCPC codes that do not apply.
- Coverage areas – define coverage areas for each location by specific counties or statewide.
- Credentialing documents – upload updated credentialing licenses and accreditation certificates.
Step 3: complete disclosures and attestation
Complete the disclosures and attestation, then submit your verification.
After you submit
You can track the status of your expansion and respond to any follow-up requests directly through the portal. We will contact you if additional information is needed.
Where to get help with the Gateway
If you did not receive your invitation, cannot set your password, or have a question about your submission, contact DME provider support.
DME provider support
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Email
dmeprovidersupport@synapsehealth.com -
Phone
1.888.336.9363
