Our Easley, SC office remains closed as we repair damage from Hurricane Helene. Contact us 24/7 at 888.33.MYDME for urgent equipment or supply needs.

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Emergency Preparedness for Durable Medical Equipment (DME) Patients

Our thoughts are with everyone affected by Hurricanes Helene and Milton. Your safety and continued care remain our top priority. Our team is here for you 24/7 to address any urgent equipment or supply needs. Please call us at 888.336.9363 (888.33.MYDME). State and federal resources are also available to assist:

If any of the following apply to you and we have not been able to reach you, please call us immediately at 1.888.336.9363, if possible:

  • There is damage to your equipment, or it is not functioning properly.
  • You are on life-sustaining equipment (e.g., oxygen, ventilator) that requires electricity, and you are without power.
  • You are running low on your medical supplies.

Additionally, if you are evacuating or have evacuated your home, please be sure to do the following, if possible:

  • Ensure equipment and supplies are easily accessible and can be transported readily, if necessary.
  • Maintain an emergency contact list that includes your durable medical equipment (DME) provider, doctor and local emergency services. Inform contacts about your status and any changes to your condition or medical equipment and supply needs.
  • If you have equipment with back-up batteries (i.e. ventilators, portable oxygen, etc.), test the battery to ensure it is working properly and keep the battery fully charged so it can be used in case of any future or prolonged power outages.
  • If you are or have evacuated your home, please ensure you bring all your medical equipment and supplies with you. Once you have reached your temporary safe site, please contact Synapse Health to inform us of your location so we know where to reach you should you need assistance with your medical equipment or supplies.
  • If you are still without power, contact your utility company to understand when power will be restored if your equipment requires electricity. Use backup power sources until the main power supply is confirmed to be stable.
  • Inspect equipment and check for any damage or malfunction. If equipment is damaged, contact us immediately. Be sure to take photos and document any damage.
  • Replenish any medical supplies (tubing, oxygen, etc.) that may have been used during the hurricane.
  • If you experience a medical emergency, please dial 911 immediately.

We are here to support you, and your health and safety are of utmost importance to our team. Our team members are available 24/7 by calling 1.888.336.9363.

Sending safe wishes to you and yours,
Synapse Health