Turnkey solution for hospice &
SNF-DME benefit management

Equip is designed for hospice organizations and skilled nursing facilities looking for a simpler, more accountable way to coordinate durable medical equipment (DME). The platform helps streamline ordering, communication, and visibility across equipment requests while supporting operational consistency and oversight.

Equip is available in many markets across the United States. Availability may vary by location and is subject to local supplier coverage and regulatory requirements. A Synapse Health representative can confirm availability for your specific service area.

Equip is designed to work alongside existing clinical and operational workflows. EMR integration capabilities may vary based on the system in use and the scope of implementation. Synapse Health works with each organization to identify appropriate integration or workflow support options where feasible.

In many cases, yes. Equip supports coordination with both national and local DME suppliers, depending on market coverage, contractual relationships, and operational requirements. Supplier participation is subject to quality, compliance, and performance standards.

Equip provides visibility and coordination tools to support urgent equipment requests, including STAT needs, when available. Fulfillment timelines depend on supplier capacity, product availability, patient location, and local conditions. Urgent requests are prioritized and communicated clearly, but delivery timing cannot be guaranteed.

Equip supports quality and accountability through standardized workflows, supplier performance monitoring, and transparent communication. Synapse Health uses data, reporting, and defined escalation processes to identify issues and support continuous improvement. Final clinical decisions and patient care responsibilities remain with the provider.

Billing processes may vary based on payer contracts, service setting, and equipment type. Equip helps support coordination and documentation to enable appropriate billing, but coverage, reimbursement, and payment are determined by payer policy and applicable regulations. Synapse Health does not guarantee coverage or reimbursement.

Equip supports a range of standard and specialty DME, depending on patient needs, supplier capabilities, and market availability. Certain specialty items may require additional clinical documentation, lead time, or approval. Availability is not guaranteed and is evaluated on a case‑by‑case basis.

Implementation is structured and collaborative. It typically includes onboarding, workflow alignment, training, and go‑live support. Timelines and scope vary based on organization size, existing processes, and integration needs. Synapse Health works closely with each customer to support a smooth transition.