The three saved filters DME providers use to work order acceptance and pending orders, what each one shows, and how quickly you must act on them.
Three saved filters in the Fulfill portal split your queue into the work that needs accepting, the priority work that is aging, and everything else still pending. Each filter carries its own action window.
This article covers what each filter shows, how it is sorted, how fast you must act on the orders inside it, and how to build the three filters by hand if they were not created for you.
The three filters at a glance
| # | Filter | Status | Sort / priority | Action within |
|---|---|---|---|---|
| 1 | Pending Acceptance | Pending Acceptance | Sort Descending: Urgent, High, Normal, Low | 1 business day |
| 2 | Priority Pending Orders | Pending Order | Priority: Urgent and High. Sort: Schedule Date – Oldest to Newest | 5 days or less |
| 3 | Pending Orders | Pending Order | Sort: Schedule Date – Newest to Oldest | 5 days |
Filter 1: Pending Acceptance
All orders awaiting your team’s formal acceptance in Fulfill. These must be reviewed and accepted promptly to remain compliant with updated Order Acceptance guidelines.
| Setting | Value |
|---|---|
| Status | Pending Acceptance |
| Priority sort | Descending – Urgent, High, Normal, Low |
| Purpose | Highest priority displayed first |
Filter 2: Priority Pending Orders
Highest-priority pending orders, flagged as Urgent or High, sorted to surface oldest orders first. Use it daily to ensure critical orders do not age past the fulfillment deadline.
| Setting | Value |
|---|---|
| Status | Pending Order |
| Priority filter | Urgent and High only |
| Sort by | Schedule Date – Oldest to Newest |
| Purpose | Escalated order management; oldest urgent orders first |
| Action required | 5 days |
Each order must be completed within 5 days, or the expected delivery date must be updated in Fulfill with a status note.
Filter 3: Pending Orders
All orders with a Pending Order status, sorted to show most recently scheduled orders first. Use this filter to track your full queue of pending work and ensure no orders are missed.
| Setting | Value |
|---|---|
| Status | Pending Order |
| Priority filter | All priorities |
| Sort by | Schedule Date – Oldest to Newest |
| Purpose | Full pending order queue overview |
| Action required | 5 days |
Each order must be completed within 5 days, or the expected delivery date must be updated in Fulfill with a status note.
How to create the filters manually
New users added to Fulfill after this rollout will not receive these filters automatically. Each new user must create the three filters manually within their own account. Follow these steps:
- Log in to your Fulfill account and navigate to the main orders screen.
- Select each filter option and sort according to the guidelines in the table above.
- Click the ‘Save Filter’ option in the top right of the screen, set the filter Name, and click save.
- Save each filter. Repeat for all three filters.
- Verify the filters appear correctly in your filter list before use.
Where to get help
For help setting up or troubleshooting these filters, call the DME support line listed on the source guide.
Fulfill portal support
-
DME support phone
1.888.33.MYDME
