Fulfill portal login instructions

Fulfill uses Microsoft Entra ID for sign-in. You log in with your email address and complete a security check (MFA). Use these steps for your first login, for password resets, and for future identity verifications.

If you already have a Fulfill account

1. Go to the Fulfill portal: https://fulfill.synapsehealth.com
2. Enter your email address, then click Forgot password?
3. Check your email for the verification code.
4. Follow the steps in How to reset your password below.

If you are new to Fulfill

When your account is created, you will receive a Synapse Fulfill welcome email with your first-time login steps.

1. Open the welcome email and click Click here to start your registration.
2. Enter your email address, then click Forgot password?
3. Check your email for the verification code.
4. Follow the steps in How to reset your password below.

How to reset your password

These steps apply after you select Forgot password?, whether this is your first login or a later reset.

1. Check your email for the account verification code.
2. Enter the code on the Fulfill prompt. Click Next if this is your first time, or Verify if this is a future reset.
3. Create a new password of 8 or more characters, then click Reset password.
4. When the Stay signed in? prompt appears, select Don’t show this again and click Yes. This reduces how often you are asked to sign in.

You may be asked to verify your identity again periodically. This is based on factors such as time since your last login, or signing in from a new device or browser. Follow the same steps above when it happens.

Need help signing in?