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DME Provider Resource Hub
DME Provider handbook
Key Contact Information
DME Order Phone Line:
1.888.801.9449
DME Order Fax Line:
1.888.690.5329
Email:
dmeprovidernetwork@synapsehealth.com
Address:
Synapse Health, Inc. | 3755 Chase Ave., Skokie, IL 60076
Welcome to the Synapse Health Subcontractor Network
| Order Type | Response Requirement | Delivery Window |
|---|---|---|
| Standard Orders | Accept or reject within 4 hours of notification | As specified on the order delivery ticket |
| Urgent Orders | Immediate response required | 1-2 hours up to 4-6 hours, depending on clinical need |
| Hospital/Facility Discharge | Call 1.888.368.5004; use Fulfill Notes | No more than 2 hours from order acceptance |
Profile Updates Requiring 30 Days’ Advance Notice
The following changes must be communicated to Synapse at least 30 days before they take effect:
- Product changes — additions, modifications, or discontinuations of DME products
- Service location openings or closures — new locations must be credentialed before providing service
- Key staff changes — order management, billing, or executive personnel
- Contact information — phone, email, 24/7 support line, physical address
- Accreditations and licenses — forward renewals promptly; Synapse may suspend orders until renewals are received
- Change of ownership — must be communicated at least 30 days in advance
Important: Cancellation rate is a closely monitored KPI and will affect your quality score and future order assignments.