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Patient Portal

Easy access to your medical
equipment and supplies

We help you get the equipment you need—on time, at the right cost, and with clear support every step of the way.

We work with health plans

Synapse Health ensures you get your equipment quickly and safely.  When possible, we will work with your current DME provider- if they are a partner of ours, they will continue delivering your equipment.

Less hassle

We work with your care team and insurance to handle the forms and approvals.

Faster service

Our process help you get the needed equipment and supplies delivered sooner, with fewer delays.

Real support

You can always call and speak to a real person or use the Synapse Health patient portal for updates.

Less hassle
We work with your care team and insurance to handle the forms and approvals.
Faster service
Our process help you get the needed equipment and supplies delivered sooner, with fewer delays.
Real support
You can always call and speak to a real person or use the Synapse Health patient portal for updates.

How the Synapse Health process works

1
Order placed
The care team submits an order via Synapse Connect, fax, email, or EHR.
2
Coverage confirmed
We verify insurance, check documentation, and match the patient with the right provider.
3
Patient coordination
We connect with patients to confirm needs, review copay, and schedule delivery.
4
Equipment delivered
A trusted equipment provider fulfills the order and confirms delivery back to the care team.
Order placed
The care team submits an order via Synapse Connect, fax, email, or EHR.
Coverage confirmed
We verify insurance, check documentation, and match the patient with the right provider.
Patient coordination
We connect with patients to confirm needs, review copay, and schedule delivery.
Equipment delivered
A trusted equipment provider fulfills the order and confirms delivery back to the care team.

Getting started with Synapse Health

If your doctor or health plan informed you that Synapse Health is now your DME provider, there are a few steps you’ll need to take: 
01

Create your account

Visit getmydme.com to access the Patient Portal and click “Sign Up.”

You will need to enter your Member ID number noted on your insurance card.

02

Complete your intake forms

This step is essential to avoid disruption in service. We’ll guide you through it in plain language.

03

We coordinate for you

We’ll connect with your current equipment supplier (if they are part of our network) or one of our other trusted partners.

04

Receive your equipment

We’ll keep you updated every step of the way. Your delivery is confirmed, and support is just a call away if you need help.

Need Support?

Phone

Call us toll-free at 1.888.33.MYDME. Wait times are usually under a minute.

Patient Portal

Log in to check your order or contact our team. You can also get updates by email or text.

Log In
Fax

Need to submit a document via fax? Send it to 1.866.407.0371

Helpful Resources

Here are a few simple resources our call center team may use to help you get started with Synapse Health.

Services Guide
Explains how Synapse Health supports your care, what you can expect, and how to use your equipment safely.
Download
Patient Portal User Guide
Shows you how to use the patient portal to complete forms, view equipment orders, and track deliveries.
Download

We’re here for you

At Synape Health, we work with your doctors, health plan, and trusted equipment providers. Our job is to take the stress off your shoulders so you can focus on your health.

If you ever feel unsure, reach out. We’ll walk you through it.

Get started with Synapse

Answers to common questions

Can I keep my current equipment provider?

In most cases, yes. If your provider is part of our network, we’ll work directly with them to continue delivering your medical equipment.

Will this cost me anything?

We will verify your eligibility to determine what your health plan covers. If there are any out-of-pocket costs, we will notify you right away – no surprises.

Do I need to do anything right now?

Yes—Please log into the patient portal and complete your intake forms. This helps prevent delays in getting your equipment. Don’t worry. Setting up your account only takes a few minutes, and we’ll guide you through each step.