Track your initiated orders before Pending Acceptance

The Enhanced Order Visibility release lets DME providers see, note and document their initiated orders during the qualification phase.

Enhanced Order Visibility is a Fulfill portal feature release for provider-initiated orders. DME providers can now view and track the status of their initiated orders throughout the qualification phase – before they reach the Pending Acceptance stage.

This enhanced visibility allows for real-time insight, better workflow management, and the ability to act earlier in the order process, improving efficiency and confidence.

What you can now do with an initiated order

How to view and act on your initiated orders

1. Log into the Fulfill portal – access the Fulfill portal using your usual login credentials.
2. Navigate to the Orders page.
3. Review orders assigned to your account. All initiated orders now appear – no need to wait for Pending Acceptance.
4. Use filters to sort or find specific orders.
5. Click into an order to add a note or upload documentation.

Why this change was made

Where to get help

For questions about this feature or about an initiated order, contact DME provider support.