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DME Provider Resource Hub
Getting started
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Onboarding
- DME Provider handbook
- Submitting patient transition data in ShareFile
- How to submit and fulfill an order
- Synapse Health Implementation Kickoff Presentation
- DME provider partnership overview
- Frequently asked questions for DME providers
- Set up your ShareFile account
- Member transition actions for DME providers
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Important forms
Partner resources
Patient resources
Connect Portal
- Getting started and troubleshooting in the Connect portal
- Placing an order in the Connect portal
- Connect portal MFA troubleshoot guide
- Connect Portal Demo
- Connect Portal - Initial Login - Forgot Password
- Connect portal - How To Place a New Order Request
- Connect portal - How To Select Products
- Connect portal - How to Enter Patient and Delivery Info
Fulfill Portal
- Expected date reasons and patient outreach in Fulfill
- Order rejection reasons in the Fulfill portal
- Order acceptance and pending order filters in Fulfill
- How to reassign an order to another supplier in Fulfill
- Track your initiated orders before Pending Acceptance
- How to mark a service order complete in Fulfill
- Fulfill portal quick reference for DME providers
- Accepting, rejecting and completing orders in the Fulfill portal
Deliver Portal
Patient Portal
Billing & orders
Networks & plans
Clinical programs
- Clinical programs and DME provider expectations
- Complex respiratory non invasive ventilation NIV expectations
- Complex respiratory invasive ventilation INV expectations
- Complex respiratory HFCWO vest and cough assist expectations
- Add Synapse Health to sleep and ventilation patient care teams
- PAP orders: adherence data and proof of education
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