Resources for DME Providers

Here you’ll find an abundance of resources to help you place DME orders with Synapse Health. Please check back regularly as documents are updated frequently!

Order Magnets and Stickers

Holiday Operating Hours

Resources | Fulfill Portal | Delivery Portal | Connect Portal

Recent Enhancements

Delivery Portal Login Enhancements & Virtual Experience Workflow

To strengthen application security, the portal login page will now require additional information and our newest feature enables delivery technicians to complete product setups virtually.

Fulfill Portal – Updated DME Provider Login Setup PDF

Fulfill Portal – Updated DME Provider Login Setup Video

This enhancement improves your experience when logging into the Fulfill Portal and uses your email address instead of a username.

DME Provider Resources

DME Provider Handbook | Provider Profile Update Form | Order Fax Cover Sheet | Implementation Roadmap | Billing Scenarios

Transition Support

ShareFile Login | ShareFile User Guide | Patient Transition Documentation List | In-Scope Plan List

Efficient Order Management for Timely Payments

ShareFile Login | ShareFile User Guide | How to Get Paid | Payment Reconciliation Form

Clinical Tools for Respiratory and Sleep Care

Respiratory Checklist for Respiratory Therapists & Techs

Have a Question?

Provider FAQ | Support email | Contact List

Fulfill Portal

Fulfill Portal Login | Fulfill Portal User Guide | Order Flow | Escalation Triage |

Enhancements:

Manual Completion of Service Orders | Order Visibility

Fulfill Portal Videos

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Fulfill Portal Demo

Setting up New Login

Threshold Pickup Process

Shipping Return Process

Delivery Portal

Delivery Portal Login | Delivery Portal User Guide | Patient Authorization Form | Pickup Ticket | Service Ticket | Delivery Ticket

Enhancements:

Low Connectivity | Digital Signature Capture

Delivery Portal Videos

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Delivery Portal Demo

Connect Portal

Connect Portal Login | Connect Portal User Guide

Connect Portal Videos

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Connect Portal Demo

Initial Login/Password

How to Place New Order

Insurance Information

Patient/Delivery Info

Live Chat/Help

Hospital Discharges

Delivery Confirmation

Missing Information

How to Select Products

Order Dashboard

Approve via Mobile

Reject via Mobile