DME Provider Resource Hub - Synapse Health

Important updates

New

Live Oct. 19 - One place for all support inquiries.

Submit all support request through the DME Provider Support Request form. It’s faster, fully tracked, and backed by clear resolution timelines.

Request Support

New

New and existing UHC plans as of Sept. 1, 2026

The list of in-scope plan types covered under the Synapse Health and UnitedHealthcare® (UHC) agreement across the existing network.

Search current plans

Order magnets and stickers

First time users, see instructions on how to order Synapse Health branded magnets and stickers for patient equipment.

Order here

Revised Network Policies

Effective June 1, 2026: a 60-day past timely filing rule, a 30-day invoice reconciliation window, and three required criteria for member transition payment: prescription, delivery ticket, and confirmed patient contact by Synapse Health.

See Policy FAQs

Resources by category

Get support from Synapse Health

Can’t find what you need in the resources below? Start a new ticket to get help from the Synapse Health team.

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DME Provider Resource Hub

Important updates

Live Oct. 19 - One place for all support inquiries.