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DME Provider Resource Hub
Phone numbers, fax numbers, portal links, and email contacts for DME providers in the Synapse Health network. Current as of the 06/09/26 contact list.
Important: This contact list is for DME providers only. Do not share it with patients or use it in patient-facing materials. Patients and prescribers should call 1.888.33.MYDME.
Phone and fax
| Line | Number |
|---|---|
| DME provider support | 1.888.801.9449 |
| Patient and prescriber support | 1.888.33.MYDME |
| Hospital support for discharges | 1.888.368.5004 |
| Fax – Synapse Health | 1.888.690.5329 |
| Fax – hospital discharge support | 1.888.518.4433 |
Portals to manage orders
- Connect portal (place orders): https://connect.synapsehealth.com
- Fulfill portal (order management): https://fulfill.synapsehealth.com
- Delivery portal (confirmation and delivery): https://deliver.synapsehealth.com
Connect portal support
For updates or questions on orders, use the order-level chat on your Connect Order Dashboard or call 1.888.33.MYDME.
| What you need | Phone |
|---|---|
| General order entry support | 1.888.33.MYDME |
| Faxed-order status requests | 1.888.33.MYDME |
| Portal access or training requests | 1.888.33.MYDME |
| Unresolved issues | No phone line – use email or live chat |
Connect portal email and chat options
Use the channel that matches your request:
- Live chat – bottom right corner of the portal, Monday-Friday 8:00 AM – 6:00 PM ET
- mydme@synapsehealth.com – order entry and order status questions
- dmeprovidersupport@synapsehealth.com – portal access and training requests
- outpatientsuccessleaders@synapsehealth.com – unresolved issues that need escalation
Fulfill and Delivery portal support
| What you need | Phone | Email or online |
|---|---|---|
| General order fulfillment and delivery support | 1.888.801.9449 | Enter an order-level note in the Connect portal. If there is no response within 24 hours, email coo@synapsehealth.com |
| Sleep Program | 1.888.683.9350 | sleep.program@synapsehealth.com |
| Resupply | 1.888.651.2156 | resupplyoperations@synapsehealth.com |
| Diabetes/CGM | 1.888.33.MYDME | diabeticpod@synapsehealth.com |
| Unresolved issues – fulfillment | 1.888.801.9449 | dmeprovidersupport@synapsehealth.com |
| Unresolved issues – DME qualifications | 1.888.33.MYDME | qualifications@synapsehealth.com |
Additional support contacts
| Topic | Contact |
|---|---|
| Clinical programs and quality management | clinical.synapse@synapsehealth.com |
| Compliance | compliance@synapsehealth.com |
| Contracting | contracting@synapsehealth.com |
| Credentialing | credentialing@synapsehealth.com |
| Hospital prescriber success | hospitalsuccess@synapsehealth.com |
| Implementation | implementationteam@synapsehealth.com |
| Integrity Line | synapseintegrityline.com |
| Member transitions | member.transitionleadership@synapsehealth.com |
| Missing vendor statements, payments, and reconciliation | vendorstatementsconnect@synapsehealth.com |
| Network support | dmeprovidersupport@synapsehealth.com |
| Outpatient prescriber success | outpatientsuccess@synapsehealth.com |
Start here if you are not sure who to call
DME provider support
-
Phone
1.888.801.9449 -
Fax
1.888.690.5329 -
Email
dmeprovidersupport@synapsehealth.com
