How to reassign an order to another supplier in Fulfill

Reassigning the DME provider on an order in Fulfill: the steps, the reasons you can select, and who can see the order afterwards.

Supplier reassignment moves an order from the currently assigned DME provider to a different one. You do it from the order details screen in the Fulfill portal, and the system asks you to record a reason before it will complete the reassignment.

This article covers the seven steps of a reassignment, the predefined reasons you can choose from, and what happens to the order’s visibility once it is reassigned.

How to reassign a supplier in Fulfill

1. Login to the Fulfill portal – go to fulfill.synapsehealth.com. You will see all of your orders on the dashboard.
2. Click on the order – click on the specific order to begin the supplier reassignment process.
3. Go to order details – in the order details section, click the edit tool next to the current DME provider’s name, shown as the assigned DME provider.
4. Select new supplier – choose the new supplier from the ‘Select New Supplier’ drop down menu in the Reassign Supplier window.
5. Choose reason for reassignment – select the ‘Reason for Reassign’ drop down to specify the reason for supplier reassignment.
6. Reassign supplier – click ‘Reassign Supplier’ to start the reassignment process.
7. Confirm supplier reassignment – click ‘Confirm’ in the Confirm Reassignment window to finalize the supplier reassignment.

Valid reasons for order reassignment

Order visibility after reassignment

Whether a reassigned order still appears in your orders list depends on whether you are assigned to that location.

Where to get help

For questions about supplier reassignment or an order you cannot reassign, contact DME provider support.