Welcome to Synapse Health—in network with UnitedHealthcare®
We help you get the equipment you need—on time, at the right cost, and with clear support every step of the way.
We simplify the medical equipment & supply process
Synapse Health works with health plans to ensure you get your equipment quickly and safely. When possible, we will work with your current DME provider—if they are a partner of ours, you can continue ordering from them.
Less hassle
We work with your care team and insurance to handle the forms and approvals.
Faster service
Our process help you get the needed equipment and supplies delivered sooner, with fewer delays.
Easy resupply
Reorder eligible medical supplies within the patient portal
Real support
You can always call and speak to a real person or use the Synapse Health patient portal for updates.
How the Synapse Health process works
Getting started with Synapse Health
Create your account
Visit getmydme.com to access the Patient Portal and click “Sign Up.”
You will need to enter your Member ID number noted on your insurance card.
Complete your intake forms
This step is essential to avoid disruption in service. We’ll guide you through it in plain language.
We coordinate for you
We’ll connect with your current equipment supplier (if they are part of our network) or one of our other trusted partners.
Receive your equipment
We’ll keep you updated every step of the way. Your delivery is confirmed, and support is just a call away if you need help.
Need Support?
Call us toll-free at 1.888.33.MYDME. Wait times are usually under a minute.
Log in to check your order or contact our team. You can also get updates by email or text.
Need to submit a document via fax? Send it to 1.866.407.0371
Helpful Resources
Here are a few simple resources our call center team may use to help you get started with Synapse Health.
We’re here for you
At Synape Health, we work with your doctors, health plan, and trusted equipment providers. Our job is to take the stress off your shoulders so you can focus on your health.
If you ever feel unsure, reach out. We’ll walk you through it.
Answers to common questions
Can I keep my current equipment provider?
In most cases, yes. If your provider is part of our network, we’ll work directly with them to continue delivering your medical equipment. If your provider in not in network with us, we will arrange for new equipment to be sent to you and you will return your old equipment to your previous provider. Call us at 888.651.2304 for help with this.
Will this cost me anything?
Most equipment is covered by your UnitedHealthcare plan. If there’s ever a copay, we’ll let you know right away—no surprises.
Do I need to do anything right now?
Yes—Please log into the patient portal and complete your intake forms. This helps prevent delays in getting your equipment. Don’t worry. Setting up your account only takes a few minutes, and we’ll guide you through each step.
How will I know Synapse Health is handling my order?
You will receive a phone call, text, or email from Synapse Health after your doctor submits your prescription. We will guide you through the next steps and keep you updated.
What happens after my doctor submits an order?
We review your order, confirm eligibility with your health plan and contact you to verify key details. If you have opted in to text messages, we can take care of most of this quickly by text. Once everything is confirmed, we will schedule delivery with one of our DME partners.
What if I’m already receiving equipment from another DME provider?
If your current provider is part of our network, you will continue receiving services from them. If not, we will coordinate the transition to a new in-network provider with as little disruption as possible.
How long does it take to receive my equipment?
Most orders are fulfilled within 2 to 3 business days after we confirm all details. Urgent orders are prioritized, and hospital discharge deliveries are often same-day.
How will my equipment be delivered?
Depending on the item, it may be shipped directly or delivered in person by a technician. We will confirm your delivery method and timing in advance.
Will someone show me how to use my equipment?
Yes. For items that require setup or instructions, our delivery partners will guide you through usage during drop-off.
Can I receive text or email notifications?
Yes. You can choose to receive order updates via text or email and manage your communication preferences through the portal or by calling us.
How does billing work?
We manage all billing. You will not receive separate bills from your equipment provider.
If your health plan requires a co-pay or coinsurance, we will let you know before your order is delivered. You won’t be surprised by unexpected bills.
We offer secure payment options through the patient portal so you can pay your bill by phone or via a secure link sent to you.
Who handles claims issues or exemptions?
Synapse Health manages all claims-related matters, including exceptions and retro-eligibility. We work with your health plan so you don’t have to.
What if my equipment is broken or doesn’t work correctly?
Call us at 1.888.33.MYDME and we will coordinate a repair or replacement immediately.
Can I return my equipment?
Yes. If you no longer need your equipment or supplies, you have 14 days from the date of delivery to return items. They must be undamaged and in their original packaging. Synapse Health also honors manufacturer warranties.
Do I need a new prescription each time?
Some equipment types require updated documentation over time. If that’s the case, we will coordinate directly with your doctor to avoid delays.