How to submit and fulfill an order

The six steps every DME order moves through, from the Connect portal to payment.

Every order runs through the same six steps: you submit it in the Connect portal, Synapse Health qualifies it, and the order is routed to the Fulfill portal for delivery and completion. This article walks through each step and where the work sits.

Two portals are involved. Connect is where orders are submitted. Fulfill is where assigned orders are accepted, delivered and completed.

Step 1: Visit the Connect portal

Log in to the Connect portal to begin a new order request. Search for the patient and verify eligibility before continuing.

Step 2: Submit the order

Using the Connect portal, upload all required supporting documentation, answer medical necessity questions and submit the completed order.

Step 3: Synapse Health review

Synapse Health will review the order for coverage and compliance, confirm medical necessity and reach out to the patient. Once qualified, the order is routed to the Fulfill portal.

Step 4: Visit the Fulfill portal

You will receive a notification when a new order is assigned. Log in to the Fulfill portal to review and accept the order.

Step 5: Deliver the order

Step 6: Receive payment

Payment will be issued based on your compensation agreement with Synapse Health.

Where to get help

Each portal has its own support line. Use the email address for general DME provider support.