How to mark a service order complete in Fulfill

Manual complete of service: when to use it, the steps to submit one, and what happens to the order after you do.

You can mark service orders as complete and upload the required documentation directly within the Fulfill portal. This is the manual complete of service process, and it exists for orders you handle outside of Synapse Health Delivery.

This article covers when to use manual complete of service, the steps to submit one, what the confirmation window asks for, and what happens to the order after you submit it.

When to use manual complete of service

Use this process if you are not using the Synapse Health Delivery portal. If you processed the service order outside of Synapse Health Delivery, mark it complete in Fulfill so the order record and its documentation stay together.

How to mark a service order complete

1. Log into the Fulfill portal – access the Fulfill portal using your usual login credentials.
2. Find your accepted service order – navigate to the list of previously accepted service orders.
3. Click ‘Mark Complete’ – locate the order you have processed outside of Synapse Health Delivery and select the ‘Mark Complete’ button.
4. Confirm product exchange and upload documentation – you will be prompted to confirm if any products were exchanged during the service order. Upload any supporting documentation, for example delivery receipts and signed service confirmations, directly in the designated document upload section.
5. Submit for Synapse Health review – once submitted, the order automatically moves into the ‘Pending Synapse Review’ status.
6. Return to your orders – after submission, you can return to your order list and continue managing other service orders.

What happens after you submit

Once submitted, the order automatically moves into the ‘Pending Synapse Review’ status. A Synapse Health team member will review your submission to finalize the order, or reach out if additional information is needed.

Where to get help

For questions about manual complete of service, or about any order you cannot complete in the portal, contact DME provider support.