Connect portal MFA troubleshoot guide

If the screen spins instead of opening Connect after you enter your multi-factor authentication (MFA) security code, clearing your browser cache and cookies resolves it in most cases. The fix takes about two minutes.

What is happening and why

You enter your security code and the screen keeps loading instead of opening Connect.

Your browser saved older login data that no longer matches what Connect expects. Clearing your cache and cookies resolves it in most cases.

Clear cache and cookies in Google Chrome

1. Click the three dots in the upper-right corner of the browser window, then select Delete browsing data.
2. Set Time range to All time.
3. Check Cookies and other site data and Cached images and files. Leave Browsing history unchecked.
4. Click Delete data.
5. Close Chrome completely, reopen it, and log in to Connect again.

Clear cache and cookies in Microsoft Edge

1. Click the three dots in the upper-right corner of the browser window, then select Delete browsing data.
2. Set Time range to All time.
3. Check Cookies and other site data and Cached images and files. Leave Browsing history unchecked.
4. Click Clear now. Some versions of Edge label this button Delete data.
5. Close Edge completely, reopen it, and log in to Connect again.

Still loading after you clear cache and cookies?

Contact the team that supports your setting.