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Welcome to Synapse Health —
in partnership with UnitedHealthcare

Together, we’re building a smarter, more connected way to deliver
Durable Medical Equipment (DME).

I’m a Patient
I’m a Prescriber
I’m a DME Provider

Simplifying and strengthening
the DME experience

For too long, the DME process has been fragmented, slow, and frustrating for everyone involved.

Together, Synapse Health and UnitedHealthcare are committed to creating a modern system that works better for everyone by:

Reducing delays

by streamlining orders, approvals, and delivery

Eliminating waste and errors

through smarter technology and connected workflows

Ensuring transparency

for patients, providers, and prescribers.

Improving accountability

by aligning incentives around patient outcomes

Reducing delays
by streamlining orders, approvals, and delivery
Eliminating waste and errors
through smarter technology and connected workflows
Ensuring transparency
for patients, providers, and prescribers.
Improving accountability
by aligning incentives around patient outcomes

How the Synapse Health process works

1
Order placed
The care team submits an order via Synapse Connect, fax, email, or EHR.
2
Coverage confirmed
We verify insurance, check documentation, and match the patient with the right supplier.
3
Patient coordination
We connect with patients to confirm needs, review copay, and schedule delivery.
4
Equipment delivered
A trusted supplier fulfills the order and confirms delivery back to the care team.
Order placed
The care team submits an order via Synapse Connect, fax, email, or EHR.
Coverage confirmed
We verify insurance, check documentation, and match the patient with the right supplier.
Patient coordination
We connect with patients to confirm needs, review copay, and schedule delivery.
Equipment delivered
A trusted supplier fulfills the order and confirms delivery back to the care team.

Start dates for UnitedHealthcare Medicaid Advantage members in eligible states

Beginning on the following dates, all mail order, respiratory, and standard Durable Medical Equipment (DME) services for certain, eligible patients must be coordinated through Synapse Health.

View in-scope plans

October 1, 2025

Illinois, Indiana, Kentucky, Michigan, Ohio, and West Virginia.

August 1, 2025

Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Virginia.

How to Get Started

Whether your a patient, prescriber, or a provider of high-quality medical equipment, learn how working with Synapse Health can benefit you.
For patients
For patients

Easy. Transparent. Hassle-free care.

We will help you get the equipment you need — on time, at the right cost, and with clear support every step of the way.
Get Started
For prescribers
For prescribers

Faster orders. Less paperwork. Better outcomes.

We streamline DME documentation and fulfillment — so you can focus on patient care, not chasing forms.
Get Started
For DME providers
For DME providers

Get paid faster, serve smarter, grow stronger.

Join a high-performance network that reduces admin work, eliminates claims risk, and rewards quality service.
Get Started

About Synapse Health

Synapse Health was created to make the medical equipment process simpler and more reliable. Our role is to handle the behind-the-scenes work — from paperwork and insurance checks to coordinating with trusted suppliers — so patients get the right equipment with less hassle and fewer delays.

By reducing administrative burdens, we help prescribers focus on care, support providers with smoother operations, and give health plans greater visibility. Working together, we’re building a smarter, more connected system that works better for everyone.

Answers to common questions

Can I keep my current DME provider?

In most cases, yes. If your provider is part of our network, we’ll work directly with them to continue delivering your medical equipment.

Will this cost me anything?

Most equipment is covered by your UnitedHealthcare plan. If there’s ever a copay, we’ll let you know right away—no surprises.

Do I need to do anything to switch?

Yes—Please log into the Patient Portal and complete your intake forms. This helps prevent delays in getting your equipment. Don’t worry. Setting up your account only takes a few minutes, and we’ll guide you through each step.

How do I contact someone to ask about my order?

Our Customer Care Team is here to help. Call us anytime, day or night at 1.888.33.MYDME, or send us a secure message in the Patient Portal anytime.