DME Provider Contact List
Phone, fax, portal, and team contacts for placing, managing, and resolving DME orders with Synapse Health.
Fax
Synapse Health1.888.690.5329
Hospital discharge support1.888.518.4433
Portals to manage orders
Connect (place orders)connect.synapsehealth.com
Fulfill (order management)fulfill.synapsehealth.com
Delivery (confirmation & delivery)deliver.synapsehealth.com
Synapse Health Connect Portal
For updates or questions on orders, use the ‘order level’ chat on your Connect Order Dashboard, or call 1.888.33.MYDME.
Support type
Phone
Email / Online
Unresolved issues
N/A
Live chat (bottom right corner)
Live chat hours: Monday–Friday 8:00 AM – 6:00 PM ET
Synapse Health Fulfill & Delivery Portal Support
Support type
Phone
Email / Online
General order fulfillment & delivery support
Enter an order-level Note in the Connect Portal. If no response within 24 hours, email coo@synapsehealth.com
Additional support contacts
Specialized teams for clinical, contracting, onboarding, and reconciliation needs.
Clinical programs & quality management
Implementation
Contracting
Member transitions
Credentialing
Network support
Hospital Prescriber Success
Outpatient Prescriber Success
Compliance
Missing vendor statements / payments & reconciliation
Integrity Line
Still have questions? We can help.
Toll-free: 1.888.33.MYDME | dmeprovidersupport@synapsehealth.com
Monday–Friday: 8:00 AM – 8:00 PM ET • Weekends: 8:30 AM – 5:30 PM ET
After-hours: on-call 24/7 for urgent needs
After-hours: on-call 24/7 for urgent needs