Simplifying the DME process
for prescribers
Synapse Health is now the durable medical equipment (DME) provider of record for certain UnitedHealthcare® Medicare Advantage members in eligible states.
We’re building a better DME
experience, for everyone
For too long, the DME process has been fragmented, slow and often frustrating. Together, Synapse Health & UnitedHealthcare® are creating a more modern, sustainable system that will help with:
Reducing delays
by streamlining orders, approvals, and delivery
Eliminating errors
through smarter technology and connected workflows
Faster delivery
ensuring every order meets payor & CMS standards
Patient support
with status updates, education and troubleshooting
Start dates for UnitedHealthcare Medicare Advantage members in eligible states
Beginning on the following dates, all mail order, respiratory, and standard DME services for certain, eligible patients must be coordinated through Synapse Health.
Starting Oct 1, 2025
Current eligible states
How the Synapse Health process works
In-scope products include:
- Diabetic supplies
- Enteral
- Home ambulatory equipment
- Hospital beds
- Insulin pumps
- Mobility aids
- Negative pressure wound therapy
- Ostomy
- Oxygen
- Respiratory
- Respiratory vests
- Sleep therapy
- Urological
- Ventilators
- Wheelchairs
- Wound care
Placing an order
Support resources for prescribers
Using the Synapse Connect Portal
- View the tutorial videos below or register for a live training session to learn more
- Real-time chat support is available within the portal
Training videos
What your patients need to do next
Patients should visit getmydme.com to access the Patient Portal and click “Sign Up.”
This step is essential to avoid disruption in service. These forms are all accessible on the Patient Portal.
Answers to Common Questions
Who can enter patient orders?
Authorized staff — such as Nurse Practitioners (NPs), Physician Assistants (PAs), nurses, or Medical Assistants (MAs) — can enter orders in the portal. Once submitted, the system routes the order to the prescriber for signature. No login is required; prescribers can sign directly from their mobile device or tablet.
How does Synapse choose which DME provider to route orders to?
We prioritize subcontracted providers based on geographic proximity, product availability, and patient or prescriber preference. For questions, contact dmeprovidernetwork@synapsehealth.com
How do I sign up for the Connect portal?
Go to connect.synapsehealth.com, click “Create Account,” and select “Staff Member.” Enter your name and clinic NPI, agree to the user agreement, and you’re ready to get started.
Does the Connect portal cost anything?
No. The portal is free for prescribers.
Can I submit directly to a subcontracted DME provider?
Yes. You can send your order to a subcontracted DME provider to submit on your behalf. However, using the Connect Portal is preferred because it provides faster processing, better tracking, and fewer delays.
Is EHR integration available for DME orders?
Yes, to learn more about this option please contact the appropriate email below:
Hospitals:
hospitalsuccess@synapsehealth.com
Outpatient:
outpatientsuccess@synapsehealth.com
Who should my patients contact with questions?
Patients can reach Synapse Health 24/7 at 1.888.33.MYDME (1.888.336.9363) or through the patient portal at mydme.synapsehealth.com.
Will someone show the patient how to use their equipment?
Yes. All subcontracted DME providers are credentialed and will educate patients on setup, use, and maintenance of equipment. Synapse Health also provides additional training and support via our 24/7 customer support line.