Simplifying the DME process so you can focus on patient care.
Starting August 1, 2025, all orders for durable medical equipment (DME) for certain UnitedHealthcare Medicare Advantage members in Alabama, Georgia, North Carolina, South Carolina, Tennessee and Virginia should be submitted through Synapse Health. We’re here to make the transition easy—for you and your patients.
Whether you’re discharging a patient or helping them get started with home care, Synapse Health helps you source DME faster—with less friction.
A single platform to submit DME referrals, with documentation support
Direct help from our clinical support team—available whenever you need it
A broad network of quality DME providers to ensure exceptional service
Real-time updates keep patients and care teams informed at every step
How Synapse Health Works
We simplify the process from start to finish—for you and your patients.
You place the order
Start a new DME order or referral via our proprietary Connect portal. We also accept orders by
fax, email or EHR.*
We handle approvals
Synapse confirms coverage, checks documentation and matches your patient with the best-fit provider.*
We coordinate logistics
Our team connects directly with the patient to verify need, collect any copay and schedule delivery.
Our provider delivers
A trusted provider fulfills the order and confirms delivery. We’ll keep you and your patient informed at every step.
*If you or your patients work with a preferred provider partner, you can continue to submit orders directly through them.
DME Product Categories
Diabetic Supplies
Enteral
Home Ambulatory
Hospital Beds
Insulin Pumps
Mobility Aids
Negative Pressure Wound Therapy
Ostomy
Oxygen
Respiratory
Respiratory Vests
Sleep
Urological
Ventilators
Wheelchairs
Wound Care
The Power of the Synapse Health Connect Portal
Synapse Health offers multiple ways to submit DME orders—fax, email or through a subcontracted provider. But for the fastest, most streamlined experience, we recommend using the Connect portal.
A convenient, self-service portal for simplified DME ordering
This easy-to-use platform streamlines how you order products! Count on our quality, service, and real-time updates on order status and delivery.
Onboarding is easy and we’re here to support you every step of the way! Create your Staff Member account and sign up for a training session.
Watch a Training Video
Connect Initial Login
How to Place a New Order
Live Chat Help
Order Dashboard
Have a question? Our Prescriber Success Teams are here to help!
For Outpatient Prescribers:
For more information, sign up for our educational webinar below, or contact the Outpatient Success Team at outpatientsuccess@synapsehealth.com.
Need to check the status of an outpatient order?
Call 1.888.33.MYDME (1.888.336.9363)
For Hospital Prescribers:
For more information, contact the Hospital Success Team at hospitalsuccess@synapsehealth.com.
Need to check the status of a hospital discharge order?
Call 1.888.33.MYDME (1.888.336.9363)