A simpler way to get the medical equipment you need
Welcome! Your health plan has chosen Synapse Health to coordinate your Durable Medical Equipment (DME) orders so you can get your supplies faster, with less hassle.
Getting DME and supplies shouldn’t be hard. Synapse Health makes it easier.
Real people, here to help at every step
Streamlined paperwork
and fewer delays
and fewer delays
Trusted DME providers
Clear communication
to keep you informed
to keep you informed
What this means for you
- When possible, we will work with your current DME provider – if they’re a partner of ours, you can continue ordering from them
- Less hassle – we work with your doctor and insurance to handle forms and approvals
- Faster service – our process helps you get needed supplies & equipment faster
- Support whenever you need it – our Customer Care Team is available 24/7 at 1.888.33.MYDME
Need to get in touch?
Our Customer Care Team is available any time, day or night.
Phone: 1.888.33.MYDME | Fax: 1.866.407.0371
How Synapse Health Works
Our job is to make things easier—for you, your doctor, and your DME provider.
Here’s how the process works:
We get the order
Your doctor sends your equipment order to
Synapse Health.
Synapse Health.
We confirm coverage
We review the order and work with you to confirm your insurance coverage.
We find a provider
We work with a trusted DME provider to get your order delivered as fast as possible.*
Your order is delivered
Our team tracks each order to keep you informed at
every step.
every step.
*If you currently work with a preferred DME provider partner, you can continue to submit orders directly through them.
Serving a wide range of medical needs
Our network includes trusted DME providers across all major categories. If your doctor prescribes it, we’ll help coordinate it.
Diabetic Supplies
Enteral
Home Ambulatory
Hospital Beds
Insulin Pumps
Mobility Aids
Negative Pressure Wound Therapy
Ostomy
Oxygen
Respiratory
Respiratory Vests
Sleep
Urological
Ventilators
Wheelchairs
